Privacy policy

VUXX NAILS Privacy Policy

VUXX NAILS operates this store and website to provide you with a curated shopping experience for custom press-on nails ("the Services"). This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services.
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with us, we may collect:
  • Contact details — name, email, shipping and billing address, phone number.
  • Payment information — payment card details, PayPal account, transaction and order history (processed through Shopify and PayPal).
  • Account information — username, password, preferences, order history.
  • Nail size & fit data — the nail width measurements, nail size chart selections, and any photos of your hands or nails you provide so we can make custom press-on nails that fit you. (This is specific to our custom product and is essential to fulfill your order.)
  • Device & usage information — IP address, browser, device type, how you navigate our site.
  • Communications — messages you send us (including WhatsApp, email, and chat inquiries).
2. How We Use Your Information
We use your information to:
  • Fulfill and ship your custom orders, including using your nail measurements and hand photos to create your press-on nails.
  • Process payments, returns, and exchanges.
  • Provide customer support and respond to your inquiries.
  • Improve our products and shopping experience.
  • Send marketing communications (you can opt out anytime).
  • Prevent fraud, secure our store, and comply with legal obligations.
3. Skin & Health Note
Our products are cosmetic accessories. We do not provide medical advice, and we do not collect health information. If you experience skin irritation, we recommend you stop use and consult a healthcare professional. 
4. How We Share Your Information
We share information only for legitimate business purposes:
  • Shopify — our e-commerce platform that processes your orders and site data.
  • Payment providers — PayPal, Shopify Payments (to process your payment).
  • Logistics & shipping partners — couriers (such as YunExpress / 云途 and international carriers) to deliver your order across borders.
  • Marketing partners — to show relevant ads and send promotions.
  • Service providers — IT, customer support, data analytics, cloud storage.
  • Legal purposes — when required by law, or to protect our rights and users.
We never sell your personal information.
5. Photos of Your Hands
When you send us photos of your hands or nails for size fitting:
  • We use them only to make your custom press-on nails and improve fit guidance.
  • We do not publish or share them with anyone except our fulfillment team.
  • You may request deletion of these photos at any time by contacting us.
6. International Transfers
Because we serve customers worldwide and ship internationally, your information may be processed in countries other than where you live (including the United States, Canada, Mexico, Colombia, and China). We take reasonable measures to protect your data.
7. Children's Data
Our products and Services are intended for adults. We do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with information, contact us and we will delete it.
8. Security & Retention
We use reasonable security measures to protect your information, but no method is 100% secure. We keep your data only as long as needed for your orders, legal obligations, and resolving disputes.
9. Your Rights
Depending on where you live, you may have the right to:
  • Access the personal information we hold about you.
  • Correct inaccurate information.
  • Request deletion of your data.
  • Opt out of marketing communications.
To exercise any of these rights, email us at xumeiling88@outlook.com. We may need to verify your identity before processing your request. We will never discriminate against you for exercising your rights.
10. Cookies
We may use cookies and similar technologies to improve your experience and analyze site traffic. You can manage cookies through your browser settings.
11. Third-Party Links
Our site may link to third-party websites (including social platforms). We are not responsible for their privacy practices — please review their own policies.
12. Changes to This Policy
We may update this Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
13. Contact
If you have questions or wish to exercise your rights, contact us:

Email: fami882025@gmail.com